Officer – Customer Service

Shamal Holding is a diversified investment firm that cultivates the extraordinary. Born in Dubai, we curate a unique portfolio of extraordinary investments, experiences and assets to generate meaningful outcomes. The investments we make are strategically chosen and thoughtfully nurtured, mirroring Dubai’s ambition, spirit and energy. As a global investor, asset owner and developer we utilise our resources, know-how and connections, to deliver long-term value, wherever we operate.

This position is responsible for facilitating the customer’s experience at X Dubai’s attraction or facility. this position will reflect X Dubai’s brand in a face to face interaction with customers and guests.

• Daily opening and closing procedures of XDubai Edgewalk.
• Supervising the progress and experience of each assigned group.
• Usher the guests.
• Fitting harness and helmets correctly and supervising the use of all safety equipment.
• Conducting pre-tour safety orientation for each tour group.
• Using customer engagement skills to ensure a memorable experience for each guest.
• Assuring the safety and wellbeing of guests throughout each tour.
• Help and resolve customer complaints and questions.
• Demonstrate a high level of customer service.
• Keep all filing up to date for database - sales and members.
• Servicing existing reservations of guests including upgrading, modifying. and taking payments for existing reservations.
• Go the extra mile to engage customers.
• Inform customer of deals and promotions.
• Assists in the upkeep of the facility.
• Assist and collaborate with the team on events and projects.
• Perform all other duties assigned by supervisor or manager.

• High school diploma or equivalent.
• Previous 3 years of experience in retail or customer service preferred.

For more information about Shamal, please visit our LinkedIn page: https://www.linkedin.com/company/shamalholding/

Note:

Due to a high influx of profiles, only shortlisted candidates will be contacted.