Manager – Operations

Shamal Holding is a diversified investment firm that cultivates the extraordinary. Born in Dubai, we curate a unique portfolio of extraordinary investments, experiences and assets to generate meaningful outcomes. The investments we make are strategically chosen and thoughtfully nurtured, mirroring Dubai’s ambition, spirit and energy. As a global investor, asset owner and developer we utilise our resources, know-how and connections, to deliver long-term value, wherever we operate

This role falls under our X- Dubai umbrella. And will lead operations, and growth for XDubai’s attraction, ensuring exceptional guest experiences and community engagement.

• Oversee daily operations, opening/closing, ticketing, and customer service across both parks
• Recruit, train, schedule, and lead diverse staff including coaches, play supervisors, and attendants
• Enforce safety protocols, conduct inspections, and manage risk for high-impact and animal-related activities
• Maintain cleanliness and upkeep of natural, built, and recreational park features
• Respond to guest feedback and resolve service issues promptly to enhance visitor satisfaction
• Develop and deliver engaging programs and seasonal events tailored to each park's audience
• Propose and execute new attractions, features, or programs to drive innovation and keep parks competitive
• Build and manage strategic partnerships with schools, sponsors, brands, and community groups
• Collaborate with marketing to promote both parks and drive attendance through events and campaigns
• Monitor and manage budgets, control costs, and optimize financial performance across both parks
• Drive business development by identifying new revenue opportunities, expanding service offerings, and launching initiatives to grow visitation and customer loyalty
• Track KPIs, generate reports, and contribute to strategic planning and growth initiatives

Preferred Educational Qualifications and Professional Certifications 

• Bachelor’s degree in Business Administration, Hospitality, Leisure Management, Sports Management, or related field.

Experience

• A minimum of 5 years of operations management experience within recreation, entertainment, or leisure venues

For more information about Shamal, please visit our LinkedIn page https//www.linkedin.com/company/shamalholding/

Note
Due to a high influx of profiles, only shortlisted candidates will be contacted