Supervisor - The Square

Shamal Holding is a diversified investment firm that cultivates the extraordinary. Born in Dubai, we curate a unique portfolio of extraordinary investments, experiences and assets to generate meaningful outcomes. The investments we make are strategically chosen and thoughtfully nurtured, mirroring Dubai’s ambition, spirit and energy. As a global investor, asset owner and developer we utilise our resources, know-how and connections, to deliver long-term value, wherever we operate.

This role falls under our X Dubai umbrella and this role will be responsible in ensuring the smooth daily operation of The Square — an open F&B and lifestyle destination. This position bridges the gap between mall management, floor operations, and retail partners to ensure compliance, efficiency, and a high-quality customer experience.

Candidates with Mall Operations experience is a plus. (Work Location is Nad Al Sheba)

      1. Floor Operations

• Oversee day-to-day activities across all F&B outlets and retail units within The Square.
• Ensure operational readiness of the venue, including cleanliness, ambiance, and safety compliance.
• Conduct daily walkthroughs and report any maintenance, security, or operational issues.

2. Retail Coordination

• Act as the main point of contact between The Square and management for operational matters.
• Liaise with retail teams to coordinate activations, peak traffic schedules, and promotional campaigns.
• Support tenant onboarding, compliance checks, and handover/takeover processes.

3. Stakeholder Management

• Maintain strong working relationships with F&B operators, retail tenants, operations, and internal teams.
• Address and resolve tenant or partner issues in a timely and professional manner.
• Communicate updates, policies, and operational changes effectively to all stakeholders.

4. Compliance & Safety

• Ensure compliance with regulations, health & safety standards, and licensing requirements.
• Support incident response, emergency procedures, and regular safety inspections.

5. Reporting & Administration

• Maintain daily logs of operations, issues, and resolutions.
• Prepare reports on footfall, tenant feedback, incidents, and operational KPIs.
• Assist with scheduling, access permits, and facility requests as needed.

Preferred Educational Qualifications and Professional Certifications 

• Bachelor's degree in Business Administration, Management, or a related field

Experience

• 5+ years of experience in a supervisory or managerial role within mall operations.

For more information about Shamal, please visit our LinkedIn page - https//www.linkedin.com/company/shamalholding/

Note
Due to a high influx of profiles, only shortlisted candidates will be contacted