Guest Service Executive

Shamal Holding is a diversified investment firm that cultivates the extraordinary. Born in Dubai, we curate a unique portfolio of extraordinary investments, experiences and assets to generate meaningful outcomes. The investments we make are strategically chosen and thoughtfully nurtured, mirroring Dubai’s ambition, spirit and energy. As a global investor, asset owner and developer we utilise our resources, know-how and connections, to deliver long-term value, wherever we operate.

This role falls under our Dubai Harbour Marinas umbrella and we are seeking an individual who will represent the marina, conduct guest services duties according to the instructions of Guest Services Supervisor and established written procedures. To support the Marina to deliver an innovative guest experience that resists predictability.   

• To greet and take care of marina guests and handle all inquiries.
• To accomplish general office procedures such as customer e-mailing responses, necessary documents’ preparation for signing the contracts, updating customer data base, regular reports etc.
• To deal with all berths related contracts: storage usage etc., make offers, issue invoices, conclude berthing, storage and travel lift contracts.
• To carry out any other duties that may be required to operate the facilities at Dubai Harbour Marinas as requested by the management occasionally.
• To insert all necessary data and keep records up to date to operate the marina management software properly.
• To collect payments and hand over to the accounting department along with related reports
• Carry out any other reasonable task as assigned by the management.
• Provide outstanding services and ensure customer satisfaction
• Address customer concerns and complaints promptly and professionally.
• Respond to customer needs and requests in a timely manner.
• Prepare operational and financial records for Management to review
• Post charges to customers and handle payments transactions.
• Evaluate the performance and provide appropriate feedback.
• Clear and handle the outstanding balances.
• Maintain the customer’s account with the MMS
• and proprietary information,and protect company assets. 
• To carry out any other duties that may be required to operate the facilities at Dubai Harbour Marinas as requested by the management occasionally. 
• To ensure compliance with ISO integrated management systems requirements in the daily operations of Dubai Harbour Marinas

Preferred Educational Qualifications And Professional Certifications

• High school or bachelor’s degree (Preferably from a Maritime School or a School of Tourism)

Experience

• Front desk / Hospitality and service experience (Marina or Hotel or Camp) for minimum 2 years

For or more information about Shamal, please visit our LinkedIn page https//www.linkedin.com/company/shamalholding/

Note Due to a high influx of profiles, only shortlisted candidates will be contacted