Rope Access Technician

Shamal Holding is a diversified investment firm that cultivates the extraordinary. Born in Dubai, we curate a unique portfolio of extraordinary investments, experiences and assets to generate meaningful outcomes. The investments we make are strategically chosen and thoughtfully nurtured, mirroring Dubai’s ambition, spirit and energy. As a global investor, asset owner and developer we utilise our resources, know-how and connections, to deliver long-term value, wherever we operate.

This role falls under our X Dubai Umbrella and will be responsible for facilitating and conducting the experience at X Dubai attractions while ensuring the safety and exceptional experience for all guests.

• Daily opening and closing procedures of X Dubai Attractions.
• Supervising the progress and experience of each assigned group.
• Fitting harness and helmets correctly and supervising the use of all safety equipment.
• Conducting pre-tour safety orientation for each tour group.
• Using customer engagement skills to ensure a memorable experience for each guest.
• Assuring the safety and wellbeing of guests throughout each tour.
• Performing course rescues.
• Conducting complete inspections of all course components and gear.
• Inspecting all lines for safety.
• Inspecting each platform for safety, cleanliness, and supplies (water, first aid, etc.).
• Inspecting harnesses, pulleys, carabineers, and helmets for integrity and cleanliness.
• Assisting with weigh-in, waivers, and harness distribution.
• Meeting and establishing a rapport with each guest.
• Reviewing safety issues, answer questions.
• Demonstrating how to carry gear and wear safety harness.
• Continuing to build relationship with guests throughout the tour by using communication skills to listen, engage, and converse. Building excitement about the forthcoming experience.
• Attaching guests to the cable and perform essential safety check every time before anyone zips.
• Zipping to next landing point demonstrating proper zipping techniques.
• Assisting with the landing of each participant, insuring their safety on every approach.
• Responsible for all gear safety and maintenance, including but not limited to washing, cleaning, sanitizing, and preparing the equipment.
• Perform all other duties assigned by supervisor or manager

Preferred Educational Qualifications And Professional Certifications

• Mandatory IRATA Level 1 certification
• High school or equivalent
• Strong English communication skills

Experience

• A minimum of 5 years of relevant experience

For or more information about Shamal, please visit our LinkedIn page https//www.linkedin.com/company/shamalholding/

Note Due to a high influx of profiles, only shortlisted candidates will be contacted