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Guest Experience Representative - Level II

ID P3349
Category
Operative / Clerical
Position Type
Permanent
Location : City
Dubai

Overview

Shamal Holding is a diversified investment firm that cultivates the extraordinary. Born in Dubai, we curate a unique portfolio of extraordinary investments, experiences and assets to generate meaningful outcomes. The investments we make are strategically chosen and thoughtfully nurtured, mirroring Dubai’s ambition, spirit and energy. As a global investor, asset owner and developer we utilise our resources, know-how and connections, to deliver long-term value, wherever we operate. Our portfolio spans Lifestyle & Entertainment, Destinations, Real Estate, Hospitality, and F&B, including Skydive Dubai, Deep Dive Dubai, XDubai, Dubai Harbour, Kite Beach and more.

 

This position is responsible for facilitating the customer’s experience at X Dubai’s attraction or facility. this position will reflect X Dubai’s brand in a face to face interaction with customers and guests.

 

Note - This role will be at Edge Walk and will be based in Address Sky View Hotel Dubai Downtown.

Responsibilities

  • Daily opening and closing procedures of Edgewalk
  • Supervising the progress and experience of each assigned group.
  • Usher the guests.
  • Fitting harness and helmets correctly and supervising the use of all safety equipment.
  • Conducting pre-tour safety orientation for each tour group.
  • Using customer engagement skills to ensure a memorable experience for each guest.
  • Assuring the safety and wellbeing of guests throughout each tour.
  • Help and resolve customer complaints and questions
  • Demonstrate a high level of customer service
  • Keep all filing up to date for database - sales and members
  • Servicing existing reservations of guests including upgrading, modifying and taking payments for existing reservations.
  • Go the extra mile to engage customers
  • Inform customer of deals and promotions
  • Assists in the upkeep of the facility.
  • Assist and collaborate with the team on events and projects
  • Perform all other duties assigned by supervisor or manager

Qualifications

• High school diploma or equivalent.
• Previous 3 years of experience in retail or customer service preferred.

 

 

Note:

Due to a high influx of profiles, only shortlisted candidates will be contacted.

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